Política de reembolso

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at funbox.eco@gmail.com. Please note that returns will need to be sent to the following address: Praçeta José Sebastião e Silva Nº4, Parque Industrial do Seixal, 2840-072 Paio Pires, Portugal.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at funbox.eco@gmail.com.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period 

If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification — including items purchased at a discounted price.

To exercise this right, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or cancellation, please use the self-service option in your customer account, or contact us at funbox.eco@gmail.com.

Return shipping costs are the responsibility of the customer. This will be communicated to you before you complete your purchase.

Once we receive and inspect your return, we will notify you of the outcome. If approved, you'll be refunded to your original payment method within 14 calendar days of us receiving the returned item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 calendar days of receiving the returned item. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 calendar days have passed since we received your return and you have not been refunded, please contact us at funbox.eco@gmail.com.